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FAQ

Kijiji Basics

What are the benefits of registering for Kijiji?

Becoming a registered Kijiji user makes managing your ads a breeze. Once you sign up, you’ll have access to “My Kijiji” where you can do just about anything in a few simple clicks—from promoting, editing or deleting your ad to managing your profile and settings.

How do I post an ad on Kijiji?

Post an ad on Kijiji in 3 simple steps:

  • Select the 'Post Ad' button at the top of the homepage.
  • Follow the steps and fill out all required fields. Add pictures and other details if relevant.
  • Hit the 'Post Your Ad' button at the bottom of the page and you're good to go!
How do I edit an ad?

“Sign In” to your account at the top of the homepage, and then via “My Kijiji”, select the “My Ads” page from the drop down menu. From there, click on the “Edit” link next to the ad you’d like to modify, make any changes you want and finish by clicking “Save Changes.” Simple! If you don’t have a registered Kijiji account, just click the “Edit My Ad” link in the activation email you received when you first posted your ad.

How long do ads stay active?

Ads in almost every category stay on Kijiji for 60 days. A few days before the ad is set to expire, we’ll send you an email with an option to repost, which will extend your ad by another 60 days and bring it back up to the top of its category.

Where can I find my ad?

It can take up to 24 hours for ads to go through our system before they’re posted. So if you don’t see yours yet, don’t worry! To make sure your ad is pending, just sign into your “My Kijiji” account and click on “My Ads.” You’ll see the ad under the “Pending Ads” tab.

About ad features

What are the benefits of adding Kijiji features?

Kijiji features help your ad stand out from the crowd. It’s a no-brainer—the more people that see your ad, the better your chances of selling!

How much does it cost to promote an ad?

Promoting your ad is affordable and the best way to boost your ad’s visibility. Pricing will depend on the duration of the feature, the city and the category. If you already have an ad, just go to “My Kijiji,” click on “Promote My Ads” and choose the feature that’s best for you. If you’re posting a new ad, click the “Post Ad” button at the top of the homepage, check the “Promote My Ad” table for pricing and select your feature.

How can I pay for Kijiji features?

You can pay for your feature using PayPal, VISA or MasterCard, and all payments are securely processed through PayPal for your peace of mind. If you receive an error message when paying, click here. Visa and MasterCard are accepted via our iOS and Android apps.

Security

Why are email addresses hidden on Kijiji?

Safety first! We automatically mask the emails of buyers and sellers and replace them with a secure Kijiji address, to protect your privacy and prevent spam and fraud. To answer an email, just hit “Reply” as you normally would.

How can I stay safe on Kijiji?

For the most part, Kijiji transactions are totally safe and problem-free. But just to be sure, use your common sense. The best way to stay safe is to make sure all transactions are made locally, in a public location, in person and with a secure means of payment. Consider using PayPal when making a large transaction rather than carrying cash.

What are Kijiji’s terms of use?

By using Kijiji, you’re agreeing to our Terms of Use, designed to make sure everyone has a positive and hassle-free experience. Give them a read when you get a chance and enjoy your visit!

Can’t find the answer you need? Visit our Help Desk or contact us for more information.

Top ad

Your ad deserves to be on top

With up to 10 times more views than regular ads1, Top Ads duplicate your listing and put you in prime selling position. It’s a no-brainer: the more people see your ad, the better your chances of selling!

Why Choose Top Ad

  • Good for ads with multiple items
  • Perfect for continuous or repeat sales (like services)
  • Great for high-priced or popular items and services

Benefits & Tips

  • Your ad will occupy two spaces to help boost your listing’s exposure
  • No need to use the Bump Up feature
  • Buyer sees it immediately in the first results of their search

How it works

Your ads get displayed in two different locations: within the dedicated Top Ad section of its category for the length of the option, as well as its regular spot in the search results.

If there are more than five Top Ads between you and other sellers in the same category, they will rotate each time the page is loaded. That way, every Top Ad gets equal exposure.

This popular feature displays up to five Top Ads at a time.

Top Ads receive up to 10 times more views1 on average than regular ads. That means you can claim the prime spot and get maximum visibility.

Because of their prominent position within the category, Top Ads are the listings that get the most views and responses.

Your ad will stay in the Top Ads section for three, seven or 30 days, depending on the category.

Get Started

Promote my ad

Want more eyes on your ads? Make it happen with Kijiji features! Just log into your account, click on “Promote My Ads,” and choose the feature that’s right for you.

Go To My Kijiji

Post a new ad

How can you make sure your new ad performs well? Purchase our features right when you post!

Post A New Ad

(1) Compared to a non-featured ad. Based on the average increase in views/replies (as applicable) across all categories.

(2) Based on the average homepage impressions averaged across all categories.

(3) Based on the average number of views an ad receives in the first three (3) days once being posted, averaged across all categories.

We provide no guarantee regarding the number of views, replies or impressions your ad will actually receive.