Service Alert: Kijiji is Experiencing Technical Difficulties
Service Alert: Kijiji is Experiencing Technical Difficulties

My Ad’s Location is Wrong

Trading during COVID-19
In order to help ensure the health and safety of our Kijiji Community, it is important to observe and apply protocols outlined by Health Canada when trading on Kijiji. Your well-being remains our top priority. Please seriously consider whether in-person meetings are necessary.
If the transaction you’re making is necessary, please consider the following options:
  • Cashless Payment: Please consider choosing your preferred, secure cashless payment method when transacting. You’re also able to link your PayPal account directly when transacting on Kijiji if you wish.
  • Shipping: If considering sending/receiving the item via Canada Post or other shipping agents, ensure that the agent you’re using is reputable; it’s recommended that if using a shipping agent that a tracking number is used when sending/receiving items.
  • Curbside pickup / Drop-off / Delivery: This can be a great alternative to shipping and allows both buyer and seller to make an exchange, while observing social-distancing protocols.
Other things to consider:
  • Remote Inspections: Remote inspections via your preferred video conferencing call service, enables both buyer and seller to discuss the transaction and view the item in question while observing social-distancing protocols. Community Members can also send additional images of items to show its condition.
  • Clean / Disinfect Items: We recommend cleaning items before and after a transaction as per the Health Canada page on Coronavirus (COVID-19) prevention. Please visit Health Canada to learn more about precautions to take at this time.
Kijiji’s location search works by sorting ads into a grid around major city centers. When you enter your address or postal code, it detects where you are in the grid, and posts your ad under searches for that area. This means that if you live in an area with a smaller population, your ad will appear in searches for the nearest region or city center.

If you would like to change the location of your ad, this must be done ­before­ posting. Please follow the instructions below for the category you would like to post within.

To change your ad's location in Buy & Sell, Cars & Vehicles, Pets or Community:

1Enter your address or postal code in the Location field.
2Select one of the suggested addresses from the drop-down menu.
3Click on the box below “Your Ad Will be Posted In” to select from nearby areas. 
If you don’t see the area you’d like to post in, click Change next to your address / postal code and use a postal code from the area that you want your ad to be posted in. Using the first 3 digits of an area’s postal code is enough.
4If you’ve used an area other than your own, remember to list your actual area in the body of the ad so buyers know where they need to travel.

Example: If you want to post in Edmonton, but your postal code is coming up as Red Deer, you can make sure that your ad is seen in Edmonton by using an Edmonton postal code. 

To change your ad's location in Real Estate, Jobs, Services or Vacation Rentals:

1Before creating your ad, change the location in the search bar to the area you want to post within, and hit the search button.
2Click Post Ad and fill in your title and category.
3Under the Ad Details section, click on the Location drop-down menu and select your area.
4In the Address field, enter the address you would like those viewing your ad to see. This can be as specific as your street address, or as vague as your city.

If Your Ad Has Already Been Posted

Once an ad is posted, the location is set and cannot be edited. If you’ve already posted your ad and you’d prefer it be placed in a different region, you will need to delete and repost it.


If the Map Is Wrong

The map shown on the Ad Details page is determined by the information entered into the Location field when you post your ad. If the map address shown on your ad’s page is incorrect but you entered the correct postal code, edit your ad and include more specific information such as your street address.

The mapping function on Kijiji is provided by a third party (in this case, Google Maps). If entering both a written address and a postal code hasn’t fixed the issue, your address may be incorrect within their system. As we do not have control over the Google Maps application, we are not able to fix this directly. If you encounter this issue, we recommend noting the address discrepancy in the main body of your ad to prevent any confusion.