Help Desk

 Safety at Kijiji

While most individuals who use Kijiji have successful experiences, from time to time we do receive reports of people attempting to scam or defraud the community. We have found that one of the best ways to stay safe is to ensure that all transactions take place locally, in-person and with cash.

Remember that Kijiji is a local classifieds web site and not all ads are reviewed before going live to site. 
Please take the following precautions while using Kijiji:
  • When buying or selling, you should meet in-person to inspect the product and exchange funds. Meet in a public place with many people around, such as a coffee shop. 
  • Never send or wire money to sellers or buyers. This includes mailing a cheque or using payment services like PayPal, Amazon Payments, Google Wallet/ Checkout, Canada Post, Western Union or MoneyGram. Typically, scammers will use these services and will even falsify documents from a legitimate company. It’s best to avoid them entirely and keep things local!
  • Kijiji International Limited, eBay, PayPal or any other company does not offer any sort of protection programs or secure payment systems for Kijiji items. Any emails or web sites that talk about such systems are scams, even if they may have the Kijiji logo. If you receive any emails promoting these services, please forward the message to us. 
  • Be wary of emails asking you to confirm your account or a password or email address change that was not requested. These are very often phishing emails by scammers trying to gain access to your account. Any emails we send requiring you to log in will bring you directly to our site. The Kijiji sign in page should always show up as being secure in your web browser. Click here to learn more. 
  • Do not give out personal or banking information (e.g. social insurance number, bank account number) over the Internet. 
  • Inform Kijiji of any attempted fraud or suspicious emails, Ads, or other activity by community members. In the case of fraud, file a police report and contact us
  • Use common sense. If something sounds too good to be true- it probably is.

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