COVID-19 Safety Precautions

The health and safety of our community is always Kijiji’s top priority. Our platform enables millions of Canadians to connect and find what they need. With that said, in light of the outbreaks of COVID-19, we all need to play a role in preventing the virus from spreading.

Health Canada has recommended that Canadians avoid any non-essential gatherings or contact with other people and practice social distancing, proven to be one of the most effective ways to reduce the spread of illness during an outbreak.

That extends to trades on Kijiji.

We urge all users to consider whether the item you are looking to purchase is essential to your situation right now or whether it can be postponed until a later date. If a purchase is essential there are some measures we ask all users take to keep yourself and your community healthy.


Meet only when essential

We are proud of the role Kijiji has always played in bringing people together. However, as we work together to prevent the spread of coronavirus, we’re asking Canadians to practice social distancing whenever possible. We ask all Kijiji users to consider whether meeting in person is needed when making a purchase.

Please consider other ways to use the platform to connect that do not require in-person transactions. For example, many listings in the Services category have offerings that you can enjoy at home like online personal trainers, tutors, classes for kids and music lessons. In the Community category, there are listings for connecting with social groups online and users offering donations.

If meeting

If you need to meet in person for your transaction, we ask that you maintain a distance of at least 2 arms-length (approximately 2 metres). When transacting in person, please keep in mind our Safety Tips.

Importantly, if you are sick, stay home, and if someone in your household is sick, stay home. Wait until everyone in your household is better before making a transaction, including if selling without meeting.

Practice good hygiene

Whether selling in person or through other means all users should clean items with regular household cleaners or diluted bleach (1 part bleach to 9 parts water).

We also recommend that buyers receiving an item clean the item and wash their hands before touching their face.

We recommend all users visit the Health Canada page on Coronavirus (COVID-19) prevention to learn more about precautions to take at this time.

Important information about listings associated with COVID-19

We have been monitoring the community response to the outbreak of COVID-19 in Canada. Based on user feedback, and to curb pricing practices that run counter to the community-minded spirit of Kijiji, as of March 13 we have temporarily banned listings for health care masks including N95/N100 and surgical masks, hand sanitizer/gel, disinfecting wipes and toilet paper.

We will continue to monitor the evolving situation and quickly remove any listing that mentions COVID-19, coronavirus, or 2019nCoV (except books) in the title or description.

We encourage users to continue to flag any ads they deem incorrect, misleading or deceptive to our Help Desk team.