Dropped Chats

Let’s help you get chatting! Should you encounter issues when using Live Chat, please ensure the following:

  • You are using the most recent version of your browser. You can double check via the site What Is My Browser
  • You have a stable/reliable Internet connection (LAN, Wi-Fi, LTE)
  • You are using a newer operating system if you’re accessing the Live Chat service from a desktop or laptop
  • You are using a newer model mobile device, such as a smartphone or tablet
  • The memory/storage on your mobile device is not at capacity. If so, this may be causing the smartphone or tablet to run slowly.
 

Once these concerns have been addressed, you should have a much more positive experience using this service. If you’re still encountering any issues, please contact us by email and we’ll be able to help troubleshoot further.