Suspicious Emails


Trading during COVID-19
 
In order to help ensure the health and safety of our Kijiji Community, it is important to observe and apply protocols outlined by Health Canada when trading on Kijiji. Your well-being remains our top priority. Please seriously consider whether in-person meetings are necessary.

If the transaction you’re making is necessary, please consider the following options:
 
  • Cashless Payment: Please consider choosing your preferred, secure cashless payment method when transacting. You’re also able to link your PayPal account directly when transacting on Kijiji if you wish.
  • Shipping: If considering sending/receiving the item via Canada Post or other shipping agents, ensure that the agent you’re using is reputable; it’s recommended that if using a shipping agent that a tracking number is used when sending/receiving items.
  • Curbside pickup / Drop-off / Delivery: This can be a great alternative to shipping and allows both buyer and seller to make an exchange, while observing social-distancing protocols.
Other things to consider:
 
  • Remote Inspections: Remote inspections via your preferred video conferencing call service, enables both buyer and seller to discuss the transaction and view the item in question while observing social-distancing protocols. Community Members can also send additional images of items to show its condition.
  • Clean / Disinfect Items: We recommend cleaning items before and after a transaction as per the Health Canada page on Coronavirus (COVID-19) prevention. Please visit Health Canada to learn more about precautions to take at this time.
In an increasingly online world, it can be hard to know what’s suspicious and what’s not. There are two basic types of email scams that it’s important to be able to recognize.

Phishing Emails

Phishing is when fraudsters pretend to be a legitimate company or person to gain access to your information. They are usually looking to get your account login details, financial information, or identification. .

If you receive a phishing email, forward all suspicious email addresses and websites to spoof@kijiji.ca and then immediately delete them.

Money Scams

Money scams are attempts to convince others to send them money, often in return for something that doesn’t actually exist. This is the most traditional type of scam. Many assume that only buyers are vulnerable to these types of scams, but there are some forms of these scams that target sellers.

Although they can come in many forms, they have similar warning signs:

They Move the Conversation to a New Platform

To get around our security systems fraudsters will often request that you leave Kijiji and contact them through a private platform. If they ask you to reply to their personal email address instead of their masked Kijiji email, be cautious.

Note: Sometimes these requests can be legitimate, but if they refuse to speak anywhere other than through private email, it might be best to move on. Ask them to speak directly over the phone if they don’t want to use Kijiji messages.

They Can’t Meet In Person

Fraudsters operate remotely. This is partly because they need to cast a wide net to make money and partly for their own safety. They may have an elaborate excuse that makes them sound legitimate. Some common stories are that they work in a distant mining town, that they’re a member of the military, or that they’re buying a special present for a family member.

Odd Payment Requests

Since Fraudsters don’t usually meet in person, they need the money digitally. They may ask that you send them money through an untrustworthy method. Favourites include MoneyGram, Western Union, and other types of money transfer. They may also request payment through PayPal, but insist that you use the Friends & Family setting so that you are offered no protection.

Scams aimed at buyers are generally simple, but there are two types:

  • They ask you to pay for the vehicle before you meet up
  • They ask for a deposit for a vehicle you haven’t seen

There are 3 main types of scams aimed at sellers:

  • They insist that you ship the vehicle to them before payment.
  • They send you a payment notification or receipt and ask you to transfer some funds back to them before the full payment comes through.
  • They send you a fake payment notification or receipt, then ask you to transfer some of that money to a shipping company. They not only tell you which company, but what account number to use for the transfer.

If you see any of these signs, don’t proceed any farther with the transaction and reach out to our Customer Service team to let us know.