Why Am I Not Receiving Replies?

When someone sends you a message on Kijiji, you will receive two copies of the message. The first will be sent directly to the email you used to sign up for Kijiji. The second will be sent to the My Messages section of your account.


I’m Not Receiving Messages in My Messages

Any message that is sent to your email will be automatically connected to your account. If it’s not, you are likely in the wrong account. Sign out of your Kijiji account and sign back in using the email that received the message.


I’m Not Receiving Messages to My Email

If you’re not receiving messages to your email, there could be one of two issues. First, check which account you’re signed into Kijiji with and ensure that it’s the same email. You can check this by clicking My Kijiji and selecting My Profile. The email that appears in the Account Summary will be the email that receives your messages.

If it’s a different email address

You’ll need to look for your messages in the email mentioned on your profile page. If you want connect your account to your preferred email, click here for steps to change your email address.

If it’s the same email address

Your messages are likely caught in your junk or spam filters. To fix this, add post@kijiji.ca and donot-reply@kijiji.ca to your email safe list, as well as the domain @rts.kijiji.ca.


I'm Not Receiving Messages to My Email or in My Messages

If you’re not receiving messages in your email or your My Messages section, it’s most likely that you haven’t received a reply yet. Patience is key! If you’re unsure, you can always ask a friend to send you a test message.

If you’re still having trouble after following the steps above, please contact our customer service team so we can investigate further.

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