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Dropped Chats / Issues Contacting SupportHow to connect to our Live Chat service after a chat has been dropped or issues contacting support
How Do I Report a Reply or Block a User?Learn how to report bad messages and block other members from contacting you.
Additional Policies for Paid CategoriesPaid ads in our Real Estate, Cars & Vehicles, Pets, Jobs, Services and Vacation Rentals categories a....
Sending & Receiving MessagesLearn how to send, receive, and delete messages on Kijiji. You can also learn about message expiry a....
Avoiding Pet ScamsBe aware of what to look for when replying to a Pets ad. With the right information at your fingert....
Guide to Responsible Pet AdoptionBefore buying or adopting a pet, please make sure you’ve considered all aspects of responsible pet o....
The Ultimate Guide to Spotting a Scam OnlineSome tips and hints on how to spot a scam
Make an OfferInformation on the in-app Make an Offer feature for the Buy and Sell category
Pet Posting PoliciesPlease respect the following rules when posting a pet ad on Kijiji.
How We Are Supporting Contactless TransactionsInformation about the attributes we have to support contactless transactions
Why Am I Not Receiving Replies?Learn how to address each of the most common issues with receiving messages.
The Kijiji App!A brief introduction into the Kijiji App and some frequently asked questions
Pet Listing FeeWhen posting an ad for a dog or puppy in the Pets category, you are subject to paying a fee, which h....
Why Does Kijiji Have a Pets Category?In collaboration with reputable Animal Welfare organizations, Kijiji offers a Pets category in order....
Viewing ProfilesIntroducing a more evolved Kijiji profile! Learn how to create, view and use profiles to build trust....
Pets Code of ConductTo ensure you don’t run into any snags with your ads posted in the Pets category, follow these rules....
Accessible Customer Service Policy & PlanAccessible Customer Service Policy and Plan: Providing Services to People with Disabilities
Multi-Year Accessibility PlanMulti-Year Accessibility Plan: Policies and Practices
User ReviewsLearn how to rate and review a seller and how to check your own reviews.
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