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Technical Issues

Dropped Chats / Issues Contacting Support

Let’s get you connected! Should you encounter issues when using Live Chat or attempting to submit a Support Case, please ensure the following:

  • You are using the most recent version of your browser*. You can double check via the site What Is My Browser
  • You have a stable/reliable Internet connection (LAN, Wi-Fi, LTE)
  • You are using a newer operating system if you’re accessing support from a desktop or laptop
  • You are using a newer model mobile device, such as a smartphone or tablet
  • The memory/storage on your mobile device is not at capacity. If so, this may be causing the smartphone or tablet to run slowly.

Once these concerns have been addressed, you should have a much more positive experience using this service and be able to connect with our Team.

*We have received recent reports of connectivity issues when attempting to contact us using out-of- date browsers. Please ensure that your browser is completely up to date when using Kijiji.
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