Privacy Policy for Kijiji Canada

Updated: October 20, 2023
Kijiji has replaced the AdChoice program with Digital Advertising Alliance of Canada's AdChoices. You may have previously opted-out of advertising personalization on Kijiji through the AdChoice program. If you wish to continue opting-out of advertising personalization please see Section 6.
Table of contents
  1. General
  2. What personal information do we collect
  3. How we use your personal information
  4. Transfers of your personal information to other jurisdictions
  5. Marketing Purposes
  6. Advertising
  7. Cookies
  8. Data subject rights - accessing, rectifying, changing and deleting your personal information, and withdrawing consent
  9. Protection and retention of your personal information
  10. Other Information
1. General
This privacy policy describes the policy of Kijiji Canada regarding the collection, use, storage, sharing and protection of your personal information ("Privacy Policy"). This Privacy Policy applies to the and websites (together, "Kijiji" or "Website") and all related websites, applications, services and tools where reference is made to this policy ("Services"), regardless of how you access the Services, including access through mobile devices. Kijiji Canada Ltd. is the data controller.

Scope and consent: By using Kijiji and related Services, you give explicit consent to Kijiji for the collection, use, disclosure and retention of your personal information by us, as described in this Privacy Policy, our Cookie Policy and our Terms of Use.

Kijiji may change this Privacy Policy from time to time. We advise you to read it regularly. Substantial changes to our Privacy Policy will be announced on our Website. The amended Privacy Policy will be effective immediately after it is first posted on our Website. This Privacy Policy is effective as of October 20, 2023.
2. What personal information do we collect

You can visit our Website without registering for an account. When you decide to provide us with your personal information, you agree that such information is sent to and stored on our servers. We collect the following types of personal information:

Information we collect automatically: When you visit our Website, use our Services and or reply to ads or other content, we automatically collect the information sent to us by your computer, mobile device or other equipment that provides access. This information includes, but is not limited to:
  • information from your interaction with our Website and Services, including, but not limited to, device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from, referring URL, ad data, IP address and standard web log information; and
  • information we collect through cookies, web beacons and similar technologies. 
Information you provide to us: We collect and store any information you enter on our Website or that you provide to us when you use our Services. This information includes, but is not limited to:
  • information that you provide to us when you register for an account or for the Services that you use, such as your full name and/or user name, email address, social media links, address and profile photo; 
  • additional information that you may provide to us through social media sites or third party Services; 
  • information provided in the context of dispute resolution, correspondence through our Website or correspondence that is sent to us; 
  • information about your location and the location of your device, including your device’s unique identifier information if you have enabled this service on your mobile device, and 
  • your resume if you choose to submit it to us for consideration through our careers page 
Information from other sources: We may receive or collect additional information about you from third parties and add this to our account information. This information includes, but is not limited to: demographic data, navigation data, additional contact data and additional data about you from other sources, such as public authorities, to the extent permitted by law.
3. How we use your personal information
You agree that we may use your personal information for the following purposes:
  • to provide you access to our Services and Customer Support by means of e-mail or telephone;
  • to prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches and to enforce our Terms of Use; 
  • to personalize, measure and improve our Services, content and ads; 
  • to contact you, by e-mail, push notification, text message (SMS) or by telephone, to inquire about our Services and the services of companies that are part of the Kijiji Canada Ltd. "corporate family' (see (hereinafter referred to as the ‘Classifieds Group’) for the purpose of targeted marketing activities, updates, and promotional offers based on your message preferences (where applicable), or for any other purposes as set forth in this Privacy Policy; 
  • to provide you with other services that you have requested, as described when we collected the information, 
  • to administer contests, and 
  • to consider you as a potential candidate if you choose to upload your resume through our careers page.
Sharing information with and registration on social media sites: We may offer sign-on Services that enable you to access the Website or related websites with your login credentials. We can also offer Services that enable you to share information with third party social media websites, such as Facebook and X.

If you provide us access to personal information stored on third party websites, the scope of access to this personal information shall vary per website and will be determined by both your own browser settings and your consent. If you wish to connect your third party account to your Kijiji account and you consent to us accessing the information in these third party accounts, you agree that we can collect, use and store information from this third party website in accordance with this Privacy Policy.

Transfer of your personal information to third parties: We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable legislation and regulations. As further described under Section 5, we will not disclose your personal information to third parties for their marketing purposes without your explicit consent. We may share your personal information with:
  • companies of the Classifieds Group to provide joint content and services (such as registration and customer support), to prevent, detect and investigate possible illegal activities, violations of our policy, fraud and/or data security breaches, and to support decision making on products, websites, applications, services, tools and communication. The Classifieds Group companies will only use this information to send you marketing messages when you yourself have requested their services, and they will use your personal information in accordance with their respective privacy policy.
  • service providers with whom we have entered into an agreement to help us provide our Services on the website, such as financial service providers, marketing agencies and advertising-related service providers, and technical support. In such cases, the personal information shall remain under the control of Kijiji Canada Ltd. If you are listing an ad, your listing or business address may be displayed on a map in your ads (including within the Kijiji mobile application) via Google Maps and therefore transferred to Google (refer to the Google Privacy Notice for more info). Your information may also be provided to Microsoft in connection with our use of Microsoft Advertising (refer to Microsoft’s Privacy Statement for more info).      
  • certain third parties (such as intellectual property rights holders, supervisory authorities, tax authorities, police and other regulatory authorities) if we are required to do so by law, or in accordance with our Privacy Policy. We may share your personal information:
    • to comply with legal obligations or a court order; or
    • if this is necessary for the prevention, detection or prosecution of criminal offenses, such as fraud, deceit or prosecution, or
    • if it is necessary to maintain our policies or to protect the rights and freedoms of others.
  • other third parties to whom you have given consent to share your information via Kijiji, e.g. in the framework of a cooperation; 
  • companies that we intend to merge with in the context of a re-organisation or that acquire us; 
  • an intellectual property owner if the owner of an intellectual property right or an intermediary in good faith believes that an advertisement violates the rights of the owner. Before personal information is provided, the IP owner will enter into an agreement that, inter alia, stipulates that information is only provided on the strict condition that it may only be used in the context of legal proceedings and/or obtaining legal advice and/or to answer questions from the relevant advertiser
Without limitation to the foregoing, we shall moreover - in our efforts to respect your privacy and to keep the website free of malicious persons or parties – not disclose your personal information to third parties without a court order or formal request from the government in accordance with applicable law, unless we believe in good faith that such disclosure is necessary to prevent impending injury or financial damages or to report alleged illegal activities.

Information you share on Our Website allows users to share advertisements and other information with other users, thereby making this shared information accessible to other users. Since our Website also enables you to directly contact a buyer or seller, we recommend that you consider how you share your personal information with others. You are solely responsible for the personal information you share through our Website and therefore we cannot guarantee the privacy or security of the information shared by you with other users.

In case you visit our Website from a shared computer or a computer in an internet café, we strongly recommend that you log off after each session. If you do not want the shared computer to remember you and/or your credentials, you will need to remove cookies and/or the history of your website visits.

4. Transfers of your personal information to other jurisdictions

We may transfer the personal information we collect about you to recipients in jurisdictions other than the jurisdictions in which the information was originally collected. Those jurisdictions may not have the same data protection laws as the jurisdiction in which you initially provided your personal information. In these circumstances, the governments, courts, law enforcement or regulatory agencies of the foreign jurisdiction may be able to obtain access to your personal information through the laws of that jurisdiction. When we transfer your personal information to recipients in other jurisdiction, we will protect that personal information as described in this Privacy Policy.

For example, we may transfer data to other members of our corporate family as described in this Privacy Policy who may process and keep your personal information on servers in the European Union, United States and our data centers in other parts of the world.
5. Marketing Purposes
You agree that we may use the information collected by us to send you offers, whether personalized or not, or to contact you by telephone regarding products or Services offered by Kijiji or companies of the Classifieds Group.

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our Services and functionalities.

When you no longer wish to receive marketing communications from us, you can, where applicable, change your preferences in your My Kijiji account, or follow the unsubscribe link in the marketing communication you received.

6. Advertising

Kijiji adheres to the Digital Advertising Alliance of Canada’s (DAAC) AdChoices program principles. If you do not wish to participate in our advertising personalization using your personal information or retargeting/tracking programs, you can opt-out by following the directions provided within the applicable advertisement, or directly at the AdChoices website provided by the DAAC, and use the opt-out mechanism. This does not necessarily mean that no advertisements will be shown to you. It simply means that these advertisements will not be personalized for you by means of cookies, web beacons or similar technologies.

7. Cookies
When you use our Services, we and our service providers may place cookies (data files on your phone or mobile device’s drive) or web beacons (electronic images that are placed in a web page’s code) or similar technologies. We use cookies to help us identify you as a user, to provide you a better experience on our Website, to measure promotional effectiveness and to ensure trust and safety on our Website. For more detailed information about our use of these technologies, we refer you to our Policy on Cookies, Web beacons and Similar Technologies, which forms part of this Privacy Policy.
8. Data subject rights – accessing, rectifying, changing and deleting your personal information, and withdrawing consent
Accessing or obtaining a copy of your information: You may access your personal information or account information by logging into your Kijiji account. Alternatively, you can also contact Customer Support by selecting Privacy - Access Information to access or obtain a copy of your personal information stored by us (including information that is not directly accessible on Kijiji), unless we are not required to provide access or a copy under applicable law. We may charge a fee to compensate costs; however the fee shall not exceed the amount permitted by law. 

Rectifying your information: If your information is factually incorrect or incomplete or irrelevant for the purposes for which we process your information, you may request that we rectify your information by contacting Customer Support and selecting Privacy - Rectify Information. Such requests will be handled in accordance with applicable law. 

Changing your information: We cannot modify your personal information or account information. You can modify your own information by logging into your Kijiji account. When you place a classified ad, you may not be able to change your listing or delete your message. 

Deleting your information: If you want to close your account (where applicable) with us and/or delete your personal information, please send us a request by contacting Customer Support and selecting Privacy - Delete Information. You may also initiate a request via the Kijiji app by selecting ‘account settings’ - ‘manage account’ - ‘request account deletion’. We will process your request within a reasonable period of time and in accordance with applicable law.

Withdrawing Consent: You have the right to object and opt-out of certain uses and disclosures of your personal information, and may withdraw your consent to our processing of your personal information at any time by contacting us. Please note that even if you opt-out, we may still collect and use non-personal information regarding your activities on our Website. 

Please note that our processing of these requests are subject to certain exceptions, and therefore may not be applicable in instances where we need to retain the information (i) under applicable law or to preserve our rights, (ii) as required to deter and identify potential fraud, spam, criminal activity or other suspicious behaviours, (iii) as reasonably required to keep records of your request, (iv) if related to previously deleted ads or replies (which information, subject to (i)-(iii), may still be in the process of being deleted).

You may also contact us concerning any of the above requests by writing to Kijiji Canada Ltd., Attention: Privacy Officer, 1 York Street, Suite 1010, Toronto, ON, M5J 0B6. 
9. Protection and retention of your personal information
We protect your information by using technical and administrative security measures (such as firewalls, data encryption, and physical and administrative access controls to the data and servers) that limit the risk of loss, abuse, and unauthorised access, disclosure, and alteration. Nevertheless, if you believe your account or information has been abused, please contact us here.

We use the reCAPTCHA Enterprise tool on our Website to help detect and prevent fraud, spam and abuse. This tool collects information about your hardware and software (such as device or application data) and sends it to Google to run and improve the tool, as well as for general security purposes. Please note that your use of reCAPTCHA Enterprise is subject to Google’s Terms of Service and Privacy Policy

We retain personal information no longer than is legally permissible and delete personal information when it is no longer necessary for the purposes as described above.
10. Other information
Abuse and unsolicited commercial communications ("spam"): We do not tolerate abuse of our Website. You do not have permission to add other Kijiji users to your mailing list (e-mail or postal) for commercial purposes, even if a user has purchased something from you, unless the user has given his explicit consent. If you notice that someone is abusing our Website (spam or spoof emails), please notify us here.
It is not allowed to use our member-to-member communication resources to send spam or content that violates our Terms of Use in any other way. For your security, we may scan messages automatically and check for spam, viruses, phishing and other malicious activity or illegal or prohibited content. We do not permanently store messages sent through these resources.
Third Parties: Unless explicitly provided otherwise in this Privacy Policy, this Privacy Policy applies only to the use and transfer of information we collect from you. Kijiji has no control over the privacy policies of third parties that may apply to you. When we work with third parties or use third party tools to provide certain services, we will explicitly indicate which privacy policy applies to you. We therefore encourage you to ask questions and review third party privacy policies before you disclose your personal information to others.
Contact: If you have any questions about this Privacy Policy or our processing of your personal information, please contact us by writing to Kijiji Canada Ltd., Attention: Privacy Officer, 1 York Street, Suite 1010, Toronto, ON, M5J 0B6, or by contacting us here.
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