🏳️ How Do I Report Issues to the Police if I’ve Been Defrauded?
At Kijiji, we work hard to keep our marketplace safe and secure for all users. However, because we do not pre-vet buyers or sellers, all transactions are between the parties involved. While we take reports of illegal, fraudulent, or suspicious activity seriously and may remove offenders from Kijiji, we cannot enforce legal action or prosecute fraudsters. For justice to be served, the police must be involved.
📍 Why You Need to Contact the Police
If you have been defrauded or suspect stolen goods, you should always report the incident to your local police department and obtain a police report reference number. The police may investigate the matter further, and if they do, the assigned officer may contact Kijiji for information. We will provide any details within our control to assist their investigation.
❌ Can Kijiji Report the Incident on My Behalf?
No. Police require a direct report from the victim. We cannot submit first-hand accounts or victim statements for you. However, we cooperate fully with law enforcement to corroborate facts and help track down others involved when possible.
📍 What to Do Before Contacting the Police
If you received an item but encountered an issue:
- Try contacting the seller directly one more time to resolve the problem amicably.
- Many disputes can be resolved without legal involvement if all parties acted in good faith.
🧐 Is This a Crime?
- The police will determine whether the situation constitutes a criminal offence or a civil dispute.
- If no criminal intent is found, they may advise pursuing a civil claim, such as in small claims court.
- For civil action, you will need the name and address of the other party, which a police officer can assist you in obtaining.
📍 How to File a Police Report
- Visit your local police station or call the non-emergency police number.
- In most cases, reports can be initiated by phone and followed up later in person.
- Provide all relevant details, including nature, date, and time of the incident, along with contact information for the victim and suspect(s).
📍 How Should Police Contact Kijiji?
Police should submit a ticket to Kijiji under “Report > Law Enforcement (Police Only)”. Once we receive the ticket, our team will respond promptly to provide any information relevant to the investigation.
📍 What Evidence is Helpful?
- Copies of email or chat exchanges with the other party.
- Ad reference number or a printed copy of the listing.
- Any other documentation that can corroborate the transaction or loss.
⚠️ Key Takeaways
- Kijiji cannot provide personal details of other users for safety reasons.
- Always involve the police for any monetary loss or fraudulent activity.
- Keep thorough records and document all communications to support your case.
By following these steps, you help protect yourself and others while enabling law enforcement to take appropriate action.
