| What is Flagging? Why Bother Reporting Ads?|
How can community members help to keep Kijiji clean from spam, fraud, scams, and illegal postings?
“Flagging” is bringing an ad or reply to an ad to the attention of our customer service team. All ads on Kijiji have a link in the top right hand corner that enables you to “report ad”, which drops down to reveal the following options when reporting:
Scam/Prohibited: intended for ads which are fraudulent or that violate Kijiji posting rules. Ads which are clearly fraud (for instance, an English Bulldog puppy for less than $200) would be an example of when this is an appropriate flag choice. It will be clear to the moderators as soon as they review that this is not a legitimate ad. Drug paraphernalia or weapons is another example of an appropriate time for this report, as those are a clear violation of the rules. If it offends you personally or you had a bad dealing with the poster this is not an appropriate time to use this reason when flagging, as this will not be clear to the moderators.
Duplicate/Spam: intended to call attention to when an individual is spamming an item or service. Spam that is clearly based out of country (for instance, a drop ship service for a given item from China) or duplicate ads posted by the same user are examples of when to use this. This is not intended for ads that you don’t think should be on Kijiji, but that do not violate any rules on posted content.
No Longer Relevant: this is intended only for ads that have been sold, or that are advertising a service, item, or event that is no longer relevant, such as concert tickets to a concert that has already occurred. This option does not bring the ad to the attention of moderators, instead, it prompts the poster to remove the ad if it is no longer available.
Miscategorized: intended for ads that are in the wrong category or location, such as a dog being posted outside of the pets category, a car posted in buy and sell, or a house located outside of Canada being posted in houses for sale in Toronto.
Type a Reason…: intended for times when a flag will need supplemental information for the violation to be clear. If the poster is performing a “bait and switch”, is selling something that has been recalled, or something that they are legally not permitted to sell, these would be appropriate times to add additional clarification when flagging an ad.
What if I accidentally flag an ad or reply? Don’t worry – flags do not cause automatic removals or bans. Since flags are reviewed by humans, if the flag does not make sense it will not result in any negative action.