At Kijiji, your safety is our top priority. We understand that encountering fraudulent activity—whether through an ad, a conversation, or a transaction—can be stressful. To keep our community safe, it’s important to know how to respond if you experience a scam, monetary loss, or receive items that are not as described.
Kijiji Cannot Share Personal Details of Fraudsters
For your safety and the privacy of all users, our team cannot provide personal information about anyone involved in fraudulent activity. Similarly, we cannot disclose information about the perpetrator to you, as this could compromise investigations or put users at risk.
Work with Law Enforcement
Because of these limitations, any incidents that result in monetary or property loss—whether from an item purchase or a conversation—must be reported directly to your local police. Kijiji works closely with law enforcement and can provide general support, but official reports must be submitted by you.
What You Should Report
How to Document the Incident
When reporting to the police, provide as much information as possible, including:
Stay Safe Online
Reporting to Kijiji does not replace filing a police report. For incidents involving monetary or property loss, law enforcement is the only authority that can take action and investigate perpetrators. Kijiji’s role is to assist in keeping the platform safe, track suspicious activity, and cooperate with authorities as needed.
