We're here to help!

🛑 Protect Yourself from Phishing Scams

From time to time, Kijiji users — like users of most popular websites — are targeted by what’s known as “phishing scams.”
And no, this has nothing to do with fishing boats! These are fraudulent emails that try to trick you into revealing your Kijiji login details, or other personal and financial information, by sending you to a fake website designed to look like Kijiji.

⚠️ What a Phishing Email Looks Like

Phishing emails often:

• Claim your account has been suspended, locked, or disabled.
• Ask you to “verify” your account information.
• Include a link that looks like Kijiji, but actually leads to a fake site.
• Use urgent or threatening language like:

“Your account will be permanently closed unless you log in within 24 hours.”
“We detected suspicious activity. Please confirm your account now.”

These messages are not from Kijiji.

Remember:

• Kijiji will never ask for your password by email.
• Your account cannot be reactivated by logging into a website after receiving such a message.
• If your account has posting or login issues, please contact Kijiji Customer Support directly.

🔒 How to Stay Safe

Keep your Kijiji account secure by:

• Only signing in when your browser shows a secure connection (the lock icon 🔒) and the address begins with:
  👉 https://secure.kijiji.ca/
• Never entering your password on any website that looks suspicious or has a slightly different domain (for example: kijiiji.ca or kijiji-support.com).
• Using a different password for Kijiji than you do for your personal email or other sites.

🧩 Examples of Common Phishing Scams

1️⃣ Fake Account Suspension Email

Subject: “Your Kijiji account has been temporarily suspended.”
Message: “Click the link below to restore access.”
Link: https://secure-kijiji-ca.com/login (fake site designed to steal your credentials).

2️⃣ Fake Payment Confirmation Email

Subject: “Payment pending for your Kijiji purchase.”
Message: “To complete your transaction, confirm your payment at the link below.”
Link leads to a fraudulent payment page that captures banking details.

3️⃣ Fake Job Offer or Verification Request

Subject: “We received your Kijiji job application.”
Message: “To proceed, please verify your identity and upload a copy of your ID.”
The site is not part of Kijiji and collects personal data for identity theft.

🧭 How to Check If an Email Really Came from Kijiji

If you suspect an email might be fake, check its email headers to see where it actually came from (do not reply or click on any links).

Here’s how to check headers in popular email providers:

• Gmail: Click the three dots next to the reply arrow → “Show original”
• Outlook: Click File > Info > Properties
• Older Outlook versions: Right-click the message → “Message options”
• Apple Mail: Click View > Message > All Headers
• Hotmail: Right-click the email → “View message source”

If you’re unsure, forward the full email (with headers) to our Kijiji Help Desk. We can confirm whether it’s legitimate or not.

🚨 What to Do If You Entered Your Password on a Fake Site

• Change your Kijiji password immediately.
• Change your email password if it’s the same as your Kijiji one.
• Use unique passwords for every account.
• Report the fake website or suspicious email to Kijiji Support.

If scammers gain access to your email, they can try to reset your passwords on multiple websites and potentially commit identity theft — so act quickly.

💡 Helpful Tip

To avoid scams, always go directly to www.kijiji.ca and sign in from there.
If something feels off, trust your instincts — and report it to us.