I received a Kijiji email about an ad I didn’t post—what should I do?
If you unexpectedly receive an email from Kijiji confirming that you just posted an ad, but you did not actually post it, it’s possible that someone else has gained access to your account. This could be an attempt to defraud the Kijiji community.
Immediate steps to take:
- Sign in to your Kijiji account immediately.
- Change your password.
- Delete any ads that you did not post.
- Verify that your existing listings were not modified.
How to change your password:
- Click the Sign In link at the top right of the page.
- Click the blue Forgot your password? link, follow the instructions, and we will send you an email to reset your password.
- The password reset link is valid for 15 minutes. After it expires, you will need to request a new reset link.
Why this happened: Your Kijiji password may have been obtained in one of two ways:
- Phishing: Scammers send fake emails that look like they are from Kijiji and ask you to sign in on a counterfeit Kijiji site.
- Password reuse from other services: If your email and password were leaked from another online service, scammers may have discovered that the same combination is registered with Kijiji and were able to gain access to your account.
How to stay safe from phishing:
- Always ensure that the website address in your browser starts with:
https://www.kijiji.ca/ - Never enter your password on a site that looks suspicious or uses a different domain.
Important tip:
Many people use the same password for multiple accounts. If your Kijiji account was compromised, it’s a good idea to also change the password for your personal email account to prevent further unauthorized access.
