So you’ve found that perfect something on Kijiji? Here’s how to get it!
How to Send a Message
How to Reply to a Message
How to Set Up Message Notifications
To get in touch with the poster of an ad, simply sign into your Kijiji account and tap the Email or Chat button at the bottom of the page. All email addresses, except those from our business users, will be masked. You can learn more about this safety feature in our Masked Email Addresses article.
If the seller has entered a phone number on the ad (it’s optional), you may also see a Call button that you can use to contact them. Please note that unlike emails, phone numbers are not masked if you choose to call them.
When someone replies to your ad (hurray!), you will receive the response directly to the email address you used to post the ad. If you’re signed in, you’ll also see a copy in the Messages section of your Kijiji app. You can find your messages in the app by tapping Messages (the bubble icon) at the bottom of the screen.
To delete a conversation, simply choose the one you’d like to remove, swipe to the left over it and then tap Delete. After removing a conversation, it won’t be visible in Messages. However, if you still have the email copy, you can reply there and it will reappear in Messages after a new message is sent.
Your email address and the sender's email address will remain masked throughout the transaction (showing the domain as @rts.kijiji.ca) no matter which way you reply, so choosing between Messages or sending an email is only a matter of which is more convenient for you. Important note: The email address on messages sent to Job ads or professional listings (car dealers, etc) will not be masked.
If you can see a reply in the Messages but aren’t seeing the email version, you may need to add email@example.com and firstname.lastname@example.org, as well as the domain @rts.kijiji.ca to your email safe list to prevent messages from getting caught by your email’s filters. Remember to check your junk and/or spam folders as well.
Never miss a message again! When you receive a message, you have the option to have push notifications pop up on your device’s screen. To set this up, please follow the steps below:
|1||Go into the My Kijiji screen of the app, then click on the gear icon in the top right corner.|
|2||Make sure that New Message Notification is enabled.|
|3||Exit the Kijiji app and go into your device’s Settings.|
|4||Scroll down to the Notifications section and open it.|
|5||Find Kijiji within the list of your device's apps and make sure that Allow Notifications is enabled.|
You’re all set! The next time you get a message, a notification should pop up on your device’s screen. Clicking on the notifications will bring you straight into the message so that you can reply instantly.